A missing-parcel follow-up with context
Hear how the agent understands context, connects to approved systems and leaves a clear next step.
Voice AI · Customer Support
AI customer support agents that resolve the request, not just answer the call
Dring agents understand the support issue, look up the customer in your CRM, take approved action and hand off with a structured brief when a person needs to decide. The same agent brain works across voice, WhatsApp, SMS, email and web chat.
After you submit the form, Dring AI calls in about two minutes, identifies itself and qualifies the workflow. See how the callback works.
Dring AI workflow demo
A missing-parcel follow-up with context
An outbound support follow-up checks the parcel context and leaves an owned next step without implying that a human handover has already happened.
The problem
What breaks today
Support lines are the first place customers notice a company is understaffed.
Hold times grow with volume
Call spikes around campaigns or outages overwhelm a fixed-size team, and every extra minute on hold pushes a customer toward a complaint.
Calls outside business hours go unanswered
Evenings, weekends and holidays are exactly when self-serve customers need a status update, and exactly when no one is on the line.
Answers depend on who picks up
Without a shared source of truth, two agents give two different answers, and no one can review what was actually said on a call.
What changes
One agent, wired into your systems
Dring answers the line, authenticates the caller against your CRM, and resolves the request in the same call: order status, return eligibility, account changes. If the case needs a person, it transfers live with a summary already attached, so the customer never repeats themselves.
Call records, transcripts and outcome signals make support quality visible beyond a handful of reviewed conversations. See call analytics and compare the result with the quality definition your team approves.
Hi, I'm calling about my order. It was supposed to arrive yesterday.
I have it here. It's out for delivery and running one day behind schedule.
Can you just refund the shipping fee then?
Done, I've refunded the shipping fee to your original payment method and I'm sending the new delivery estimate by SMS now.
CRM recordUpdated
ResolutionClosed on call
Capabilities
Built to act, not just talk
The agent has the same access a trained rep would have.
CRM lookup and write-back
Reads and updates approved fields in HubSpot, Salesforce, Zendesk, Freshdesk, Bitrix24, Zoho or a scoped custom CRM path, so the record can be current when the call ends.
Live warm transfer
Escalates to a human agent with the full call context attached, so the handoff loses no time and no information.
Ten languages prioritised for launch
Dring's public launch set prioritises ten languages, backed by a 62-language technical capability across voice, WhatsApp, SMS and email. The actual language, pronunciation and telephone path are validated for each support workflow before production.
SMS and WhatsApp mid-call
Sends a tracking link, confirmation or document to the customer's phone while still on the line.
Every call scored
Calls can be analysed for resolution, sentiment and policy adherence against the quality rubric agreed for your support operation.
REST API and webhooks
Push resolutions into downstream systems the moment a call ends, or trigger the agent from your own workflows.
How it works
A typical support call
- Step 1
Call arrives
The agent answers on the virtual PBX or SIP line, no queue, no hold music.
- Step 2
Caller identified
Phone number or spoken details are matched against the CRM to pull up the account.
- Step 3
Issue resolved
The agent answers the question, updates the record, or takes the requested action directly.
- Step 4
Next step confirmed
A confirmation or link is sent by SMS or WhatsApp while still on the call.
- Step 5
Handover if needed
If the case requires judgment, it transfers live to a human with the summary already attached.
Measured on every call
Quality you can audit
72%approximately reach a resolution across current production workloads
10launch-priority languages, backed by 62-language technical coverage
10K+more than 10,000 minutes of agent conversation per day
FAQ
Common questions
Does the agent have access to our real CRM data, or a copy?+
It can read and write approved fields in your live CRM through its supported API or a scoped integration path. Access starts with the minimum permissions the workflow needs; every write action is mapped and tested before production.
Can it always reach a human when needed?+
Yes. Live handover to a human agent is always available and carries the full call context, so the customer does not repeat themselves.
Which languages and channels can the agent support?+
Dring maintains a 62-language technical capability across voice, WhatsApp, SMS and email. Ten languages are prioritised for public launch, and the exact locale, voice, terminology and telephone path are validated for each support workflow before production.
How is quality reviewed after launch?+
Production calls can be transcribed and scored on resolution, sentiment and policy adherence, with evaluation criteria agreed for the workflow and reviewed through Quality.
Show us the support work to resolve
Submit the context and consent for a callback. Dring AI calls in about two minutes, identifies itself and qualifies the first workflow with your team.